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Stop Spinning the Wheels of Customer Service—Start Wowing Women!

Posted by AskPatty - Automotive Advice for Women at Oct 30th, 2013 1:27am

How great is your customer service? How is your customer satisfaction? These are fairly common questions when it comes to marketing folks, and I'm going to be honest. I really don't like them. The term “customer service” reduces the customer to a task list, and “customer satisfaction” doesn't go far enough. I don't want customers to be merely “satisfied,” and in the auto industry, you ...


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Women Bring Own Style to Running Dealership Back Shops

Posted by AskPatty - Automotive Advice for Women at Jul 26th, 2010 8:50pm

Terminology like soothing, feelings, compassion, empathy, unity and family may not be typical words used in a car dealership, especially the service area. Yet according to three women who are service directors in dealerships around the country, these words describe both their management styles and approach to customer service. ... Read More!


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Ask Patty Appears in the Carnival of Customer Service #6

Posted by AskPatty - Automotive Advice for Women at Mar 30th, 2007 2:30am

March 29, 2007 Carnival of Customer Service #6 --By Sagar Satapathy Greetings! Welcome to the sixth edition of the Carnival of Customer Service. We are glad to get such a huge response to this carnival. This time around, we have listed 20 posts that made the cut. Without further ado, here are the posts in the order they were received: Jody DeVere presents The 51% Minority: Women's Buying Power posted at Ask Patty - ...


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