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Text Your Way to Higher Customer Satisfaction - Jody DeVere

Posted by AskPatty - Automotive Advice for Women at Aug 31st, 2020 10:00am

 Auto Inc Article Jody DeVere: Text your way to higher customer satisfaction https://www.youtube.com/watch?v=X66Ulx8ODIY  August 25, 2020 -  Jody DeVere This morning, I dropped off my 145-pound Newfoundland, Tess, to be groomed. I scheduled and paid over the phone, and then I received reminders via text. When I arrived and texted PetSmart, an employee met me at the front door to escort Tess to her ...


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Automotive News - Fixed Ops Journal: Underrepresentation of women contributes to dealerships' tech shortage

Posted by AskPatty - Automotive Advice for Women at Feb 20th, 2020 12:00am

12/15/19  by Rick Popely About half the customers who take their vehicles to franchised dealerships for service are women, but their odds of being greeted by a female service adviser are only 1 in 5. The chances that a female technician will work on their car or truck are far slimmer — a little better than 1 in 100. Most dealers are scrambling just to find men to work as techs, let alone women. But they may be missing ...


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Customer Testimonials

Posted by AskPatty - Automotive Advice for Women at Feb 1st, 2019 4:00am

“In a male dominated industry I can’t express enough the importance of Ask Patty. Our entire sales and service staff thoroughly enjoyed the training. Since joining the Ask Patty Program our used car sales have increased 28 percent and new cars have increased 9 percent. Our overall market share has increased significantly. From Marketing, training, support, and social marketing, this company is top notch!” Julie ...


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What Can Auto Businesses Do to Communicate More Effectively with Women? Step One: Get Certified!

Posted by AskPatty - Automotive Advice for Women at Sep 18th, 2018 8:00am

What Can Auto Businesses Do to Communicate More Effectively with Women?  Step One: Get Certified! For auto business owners, the idea of communicating more effectively with women shouldn’t be a controversial one at all. In the United States alone there are half a million women who are actively seeking to buy a new car at any given time. Women have a heavy influence on all automotive purchases (85% of them), from the showroom to the service lane, and yet 74% of women – three quarters of us – feel misunderstood by ...


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Save with Speedy - VIOC Oil Change Coupons for AskPatty Readers

Posted by AskPatty - Automotive Advice for Women at Nov 20th, 2017 8:00am

What makes Valvoline Instant Oil Change service centers different from all the rest? When you’re in a hurry, we’re always ready to take care of your car or truck on the spot. And, for most of our services, you can stay in your vehicle while our skilled technicians complete the work; we can have you back on the road in about 15 minutes or less when you come in for one of our full-service drive-thru oil ...


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Jody DeVere AskPatty CEO Featured on Remarkable Results Town Hall Customer Loyalty Jan 2017

Posted by AskPatty - Automotive Advice for Women at Jan 16th, 2017 8:15am

Jody DeVere AskPatty CEO Remarkable Results Town Hall Customer Loyalty Jan 2017


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Stop Spinning the Wheels of Customer Service—Start Wowing Women!

Posted by AskPatty - Automotive Advice for Women at Oct 30th, 2013 1:27am

How great is your customer service? How is your customer satisfaction? These are fairly common questions when it comes to marketing folks, and I'm going to be honest. I really don't like them. The term “customer service” reduces the customer to a task list, and “customer satisfaction” doesn't go far enough. I don't want customers to be merely “satisfied,” and in the auto industry, you ...


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Certified Female Friendly Community Tire Pros of Phoenix, AZ Launches High Mile Club

Posted by AskPatty - Automotive Advice for Women at Jun 7th, 2013 1:13am

PHOENIX, Ariz. (June 1, 2013)— High mileage drivers face high-mileage hurdles where auto repairs and maintenance can stretch the wallets of even the most money-conscious individuals. Until now, there are little choices for those who may face thousands in repair bills. Worse, some may put off critical repairs making their cars a hazard to them and others on the road. According to research firm R.L. Polk, which tracks vehicle sales ...


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Tips on Effectively Serving Female Customer

Posted by AskPatty - Automotive Advice for Women at Nov 26th, 2010 6:41pm

Women want to be respected as savvy consumers. Support and educate her during the sales process rather than take the role of the know-it-all automotive expert using acronyms and terminology she does not understand. Using pictures or showing her in a more visual way goes a long way in making her understand and feel more comfortable making a buying decision. ... Read More!


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AskPatty.com, Inc. featured on Collision Hub

Posted by AskPatty - Automotive Advice for Women at Jul 27th, 2010 6:25pm

Go the Extra Mile and Ensure Loyalty with Women Customers ... Read More!


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