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Stephanie Gutierrez

Marketing, Victory Auto Service & Glass

Member since: Oct 2015
Visit Stephanie Gutierrez online

Stephanie Gutierrez is the Marketing Communications Coordinator for Victory Auto Service & Glass - an auto repair business with four locations in Minneapolis, MN that is Ask Patty Certified Female Friendly. She developed a social media strategy for the company and developed it at a time when few auto repair shops were actively using social media. Now, Victory Auto has one of the most active Facebook pages within the auto repair industry.

Stephanie's primary desire, that she brings into all aspects of Victory Auto's marketing, is to help make automotive messages easy for women - and everyone - to understand.

She grew up knowing little to nothing about anything automotive and always felt overwhelmed and ignorant when taking her car in to be repaired. When she met the owner of Victory Auto, Jeff Matt, he and the entire staff, made her feel comfortable and understood for the first time. Several years later, Stephanie then came on staff with the expressed purpose of helping Victory Auto to articulate online and on paper the genuineness and honesty that they were already expressing in person.

The efforts paid off. In 2010, the BBB awarded Victory Auto with their Integrity Award. And because women make up the primary users of social media such as Facebook and Twitter, Victory Auto has been able to connect with their current female customers online and many new customers, as well.

Stephanie also led the remodel on their locations to make the spaces more updated and comfortable. Additionally, she helped with a redesign of their website to make it more user friendly, helpful and informative. Her motto at work is, "If I can't understand it, then no one else will be able to either. Make it simple. Make it practical. Make it convenient."

Stephanie Gutierrez lent her expertise to these automotive questions from our members:

My 2007 Dodge Durango is overheating and my battery light is coming on. I could really use some help trying to find out what's wrong. Read Answers

My motor making a clicking noise when i accelerate, but when in idle or foot off gas the motor is silent. What could the problem be? Read Answers

I have a 2002 Honda Accord Ex, 2.3 liter engine. I have 190,000 on the transmission but never change or had the transmission flushed as of yet. I am not sure if i should just do a drain and refill or a complete transmission flush. What you do you recommend i do? Read Answers

If I use synthetic oil how often should I expect to change the oil. The dealer is telling me every 3,000 miles, friends with similar vehicles say that is much too often, who is correct? Read Answers

My car is 70,000 miles and was just serviced for 60,000 mile check-up, when is the next time I will need to service it? I just moved to Minneapolis and i have had trouble with the Infiniti dealership overcharging me. Where can I go in Minneapolis that will not overcharge me? Read Answers

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