Patricia Muir

Professional Certified Coach, Maestro Quality, Inc.

Member since: Nov 2012
Visit Patricia Muir online http://www.maestroquality.com/
Women's Automotive Speakers Bureau

Patricia Muir Bio

Patricia integrates her personal and business experience with a blending of professional coaching and quality assurance to serve CEOs, Executives and Executive Teams. Her signature coaching programs Personal Quality and Leadership™ and Executive Encore™ are based on her unique approach.

Patricia has been a successful business owner since 1992. She is known for modeling “professional composure” and her passion for quality, leadership, and making the workplace a better place for everyone.

Patricia specializes in interpreting and developing business systems and best practices based on certification standards and industry-specific programs such as AskPatty.com Certified Female Friendly Automotive Dealerships.  Patricia has over two decades of consulting and training experience in automotive retail working with all levels and in all departments of the dealership. Many of Patricia’s clients have been first in their industry or first in Canada to attain certification. Patricia’s clients are known for implementing sustainable business systems that contribute to the health of the business and improve in rapidly changing environments.

Patricia is an ICF Professional Certified Coach (PCC), a member of the International Coach Federation (ICF), and an active leader in the ICF-Toronto Chapter.  She was featured in the Toronto Star “2005 Get-A-Life” coaching program. 

Patricia holds the following certificates

·       Professional Certified Coach by International Coach Federation

·       Certified Coach U Graduate

·       Retirement Options Coaching Program

·       Certified EQi® and Emotional Power® Coach

·       Thomas International Personal Profile Analysis and Human Job Analysis

·       Business Communications, Human Relation Studies

·       Information Mapping for Quality Management Systems

·       Occupational Health and Safety Representative

·       IQA/IRCA Accredited Lead Assessor for Quality Management Systems. 

Patricia contributed to “Awakening the Workplace, Volume II”. The chapter “Develop Your Own Personal Quality System” describes her approach for developing your personal quality and leadership brand. The companion (abridged) workbook “Personal Quality and Best Practices” is available on her web site www.maestroquality.com. The principles and concepts presented in the personal quality and leadership program have evolved into exclusive executive retreats.

As a member of Toastmasters International, Patricia earned the designations of Competent Communicator and Competent Leader.  She is the 2007 Division P Evaluation Champion; she placed third in the Ontario District Evaluation competition; and she presented her personal quality and leadership program at the 2007 Fall Conference.

You will be attracted to her ability to champion and support you in achieving quality in your professional and personal life that will enhance your leadership effectiveness as an executive and beyond. You will enjoy her leadership retreats, presentations, workshops, and tele-classes on the topics of developing quality of life at work and through succession and retirement.

Personal quality and leadership based on a strong personal foundation is the key to transforming your personal and professional life. Patricia is committed to being a major contributor to your status as a leader in your profession, industry, community, and your own life.

Keynotes

• Personal Quality and Leadership

Keynote format based on the personal quality and leadership model (PQS) model described in Awakening the Workplace, Volume 2.  Chapter “Develop Your Own Personal Quality System” authored by Patricia A. Muir, PCC

Target Audience:  Individuals interested in building their personal and professional leadership foundation

• Make Yourself Memorable

Keynote format based on concepts of differentiating yourself in any area of your life.  Can be customized to the target audience including front-line staff.

• Exceeding Customer Expectations with Employee Engagement

Keynote format based on concepts related to developing customer promoters.

Target Audience:  Dealers and Management

• Emotional Intelligence for Vehicle Sales and Service 

Keynote format based on what EQ is; what EQ is not; and the benefits of using EQ 360 degree assessments and coaching to build exceptional customer and front-line relationships.

Target Audience:  Dealers and Management

• Emotional Intelligence for Automotive Retail Leaders

Keynote format based on what EQ is; what EQ is not; and the benefits of using EQ 360 degree assessments and coaching to develop leadership skills and succession plans.

Target Audience:  Dealers and Management

Webinars

• Personal Quality and Leadership
• Make Yourself Memorable
• Exceeding Customer Expectations with Employee Engagement
• Emotional Intelligence for Vehicle Sales and Service 
• Emotional Intelligence for Automotive Retail Leaders

Workshops

• Personal Quality and Leadership: 

Interactive workshop format based on the personal quality and leadership model (PQS) model described in Awakening the Workplace, Volume 2.  Chapter “Develop Your Own Personal Quality System” authored by Patricia A. Muir, PCC

Target Audience:  Individuals interested in building their personal and professional leadership foundation

• Exceeding Customer Expectations with Employee Engagement:

Interactive workshop format based on concepts related to developing customer promoters.  Specific interest to businesses implementing Net Promoter Score and/or Chrysler’s Customer Promoter Score

• Emotional Intelligence for Vehicle Sales and Service:

          Plus: Individual EQ 2.0 assessment and report

Interactive workshop format based on what EQ is; what EQ is not; and the benefits of using EQ 360 degree assessments and coaching to build exceptional customer and front-line relationships.

Participants receive an individual confidential assessment report AND briefing.

• Emotional Intelligence for Automotive Retail Leaders:

          Plus: Individual EQ 2.0 assessment and report

Interactive workshop format based on what EQ is; what EQ is not; and the benefits of using EQ 360 degree assessments and coaching to develop leadership skills and succession plans.

Participants receive an individual confidential assessment report AND briefing.

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