Rick's Performance in Pleasanton Share! Write a Review Report Issue

About Rick's Performance

Rick's Performance proudly maintains a 98% satisfaction rating and is one in only four shops in Pleasanton that is AAA approved. This is the highest honor awarded by AAA and all accreditations must be met before attaining this level.

Preserving this level of excellence and the ultimate in customer satisfaction are Rick's priorities. The sparkling clean repair shop, complimentary shuttle service, Saturday service, and being known as a "family-oriented" business, are all a part of what sets Rick's Performance apart!Import Auto Repair

So what do our credentials mean?

Each facility that AAA selects must meet strict requirements regarding competency, reliability, cleanliness, overall experience, timely repairs, convenient hours, fair pricing, customer respect and trained, certified technicians.

When you present your AAA membership card at an Approved Auto Repair facility, you are also entitled to the following:

Maintenance Inspection

• When your vehicle is serviced or repaired at one of AAA's Approved Auto Repair facilities, on request, your vehicle will be inspected at no charge for items most frequently contributing to roadside breakdown. You will also receive a written recommendation of any needed maintenance or repairs.

Written Estimates

• You will be provided a written estimate of the cost of all work to be performed on your vehicle. The cost of work performed on your vehicle may not exceed the written estimate by more than 10% unless authorized by you in advance.

12,000 Mile/12 Month Warranty

• Repairs, including parts and labor, are covered by a warranty of 12 months or 12,000 miles, whichever comes first (unless otherwise noted on the repair order).

Return of Old Parts

• As evidence of work performed, all replaced parts are returned to you upon request, prior to work being performed, with the exception of those that must be returned to the manufacturer under a warranty or exchange program.

Finding a good auto repair facility is always a concern, especially when the unexpected happens. One important thing to remember is to look for ASE Certification.

ASE-certified automotive technicians and other service professionals can be identified in several ways. The most obvious is to look for the ASE sign on the facility. Once inside, most establishments proudly display the ASE certificates earned by their technicians in their office or waiting room. Finally, the technicians may be wearing an ASE patch on the shoulder of their uniform. All ASE-certified professionals are proud of their achievement and are more than willing to show you their credentials.

ASE has years of experience helping the automotive industry verify the skills and knowledge of the technicians working at dealerships, independent repair shops, collision shops, franchises, fleets, and more. Car owners and the service and repair industry regard ASE certification as the standard measure of competency and a guide to quality auto repairs.

ASE has taken this responsibility one step further by offering a recognition opportunity for highly qualified repair facilities, which allows them to showcase their technicians and their commitment to excellence. It is called the Blue Seal of Excellence Recognition Program. The program's emphasis is to identify establishments with a large percentage of ASE-certified professionals. It is a recognition program for businesses striving to be the best, and willing to prove their commitment.