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When I go slow over speed bumps in parking lots I noticed a rubbing noise when the car suspension goes up or down. After reading up it sounds like a front shock or strut. My 2012 Ford Taurus will be out of Warranty soon and if I go to the Ford Dealer they tell me they cant hear anything. What should I do?

Answers from the Automotive Experts

Julie Kimes, General Sales Manager at O'Daniel Automart / O'Daniel Mazda Those types of noises and intermittent conditions can be frustrating to you and your dealership especially when you take it in and it does not do it.. You are correct in thinking that it could be a strut as it does extend to full expansion over speed bumps. There are about 9 other moving parts in each corner of the suspension. What we have found that works best is when you call in for your appt let them know that you would like to take a technician or one of their service advisors for a test drive and demonstrate the noise to them so they have a better chance of eliminating the noise. Hope this helps

Amanda J. Pierce, MBA Sally, You may need to have your struts and/or shocks inspected by a certified mechanic to ensure that this is not the problem you are hearing.

Amy Mattinat, Owner and Author at Auto Craftsmen Ltd Sally, Ask the dealership to have a mechanic take a road test with you so you can point out the noise. If they acknowledge they hear the noise, they will be more inclined to acknowledge there is a problem.

Gail Dunn, Owner at Women's Automotive Connection Sally Have them send a technician with you to ride where you can indicate when you hear the noise. Find a good place with speed bumps.

Gelina Aquilina, Service Advisor / Mechanic at Make them keep it until they find the problem, or pay another shop for an inspection and bring the dealer the diagnosis & have them fix it under warranty if it's covered.

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