This 2013 Dodge Dart Areo has the engine light on. A body shop just checked and two codes came back. He said that the car needs to be seen by the dealership. I have never really dealt with car dealerships before. And oddly enough, I am finding myself to be a bit worried that I am going to be timid and/or get off "on the wrong foot" with the dealership. I would like to have positive interactions with them and a positive experience for all concerned.
This car has recently been in an accident. That's why a body shop was looking up the codes. But both the problems predate the accident..
The main mechanical problem is that sometimes the car won't start. When this happens the letters (P R N D) will all be lit up at once. No other lights (e.g. dash lights) will light up. In order to start the car all that has to be done is simply wait 2 or 3 minutes and then it will start just fine. This happens at random intervals.
The second mechanical problem is that after turning the car off, many different weird mechanical noises like a "whirring" occurs at random times for random lengths of time.
These are the two codes:
U0101 - Lost Communication With Transmission Control Module
P1D73 - Active Grill Shutter Actuator / Shutter Binding or Obstructed
I don't know if the grill shutter code is related to the car not starting.
The car has about 23,000 miles on it.
The reasons that I started this thread are:
1. I'm hoping to get as much information about these problems as possible so that when working with the repair techs we can have clear and complete communication. I found some information already. Especially a slightly interesting letter about the second code.
2. It's not possible to leave the vehicle with the dealership. So I'm assuming that it would be best to set an appointment for the diagnosis then set a latter appointment for the repair. This is one of my main areas of concern. Is it likely the dealership's technician is going to be put off by that? Is this even feasible? What is the best way to ask the technician about this?
3. I'm new to Ask Patty, so I am not aware of all the rules. But, it it is not inappropriate to ask I am wondering if anyone has any suggestions/recommendations as to which dealership in Northern California might be the most patient and friendly. If this is inappropriate question, please just ignore. And I will edit the post if possible.
Thanks for such a great site and for your help.
Being that your vehicle is a 2013 I am "assuming" that you are under the original manufacture warranty, if so...Yes, I would recommend that you taker your vehicle to a dealership. I am not in a position to suggest a dealership, but we do have a service on our site that you can search to see if we have any that we have certified that are close you you that you can contact for further information. As for not being able to drop your vehicle off, many dealerships offer a shuttle service to take you to work or home while they are serving that this may be a warranty service, they very well may offer you a "loaner car" to off-set inconvenience. There also may be a published technical service bulletin within the dealership that is pertaining to your concern that is worth asking about. Fell free to write back if you have any further questions!!
Your Dodge needs to go to a Dodge Dealer ASAP.
When you get to the dealer, give them the symptoms of the vehicle's problems.
1. Car won't start intermittently. When this happens the letters (P R N D) will all be lit up at once. If I wait 2 or 3 minutes and try again, the vehicle starts just fine.
2. After turning the car off, many different weird mechanical noises like a "whirring" occurs at random times for random lengths of time. These are the two codes: U0101 - Lost Communication With Transmission Control Module P1D73 - Active Grill Shutter Actuator / Shutter Binding or Obstructed.
Sorry, you are going to have to leave the vehicle at the dealership for diagnosis. If they don't have loaner cars, you can rent a car for the day.
No one can really help you unless you leave the vehicle.
and.... the problem won't fix itself... it will only get worse, and can cost you more money in the long run.
〉 Answered on Feb 2nd, 2015 by Amy Mattinat, Owner and Author at Auto Craftsmen Ltd
I can understand your concern. However, your car is still under warranty, and the dealership should treat you accordingly. They want you as a long term customer.
One thing you might encounter is that the car has been in an accident. I suggest you take a copy of the final appraisal with you so that they see, if they ask, where the damage was.
When you go to the dealership, but firm and assertive. When you sign the authorization for work, make sure that it is only for them diagnosis the problem. Make it clear, you must be contacted before any other work is performed. Ask if they provide loaner cars when your vehicle is in for warranty work. This may help you avoid two trips. Remember, this is your car, not theirs and any decisions will rest with you alone.
〉 Answered on Feb 2nd, 2015 by Gail Dunn, Owner at Women's Automotive Connection