Please help me! I purchased a used car from (business name removed). I was told that when I purchased the car I was also purchasing a "gold" warranty package. The only paperwork I remember signing was the actual contract that has Serv. Cont. and a price. 6 Weeks later I received my warranty package and it was for the "bronze" warranty. I have been fighting with the dealership ever since to get them to either give me the "gold" warranty like I believed I was getting or produce the document I signed showing I bought the "bronze". I have left them several messages and have been in the dealership several times. They have not returned phone calls and they have not produced the paperwork.
I have made online complaints to the BBB and the Dept. of Consumer Affairs in Florida
What do I do now?
You can call the warranty company or the bank to obtain a copy of the warranty policy. If for some reason the dealership does not provide you one. They should have provided you with a copy of all of your documents when you signed them.
When you obtain a copy of the policy, you can see if you signed the document or not. If you are unhappy with your warranty you can flat cancel the warranty and get a full refund.
Have you tried to speak with the general manager at the dealership? If they do not comply BBB is a great option.
Hope this helps, keep us posted.
〉 Answered on Sep 9th, 2013 by Cherie Watters, President of Sales and Marketing at AskPatty.com
You might try calling the company that is underwriting the policy. If it is just a local agreement with the dealership, you should have received a list of things that warranty covers.
〉 Answered on Sep 9th, 2013 by Georgia Brown, Director of Education at National Independent Automobile Dealers Association (NIADA)
I make a complaint to whoever licenses the Dealer. Here in California it Department of Motor Vehicles Occupational licensing. You can also cancel the warranty and get a prorated amount back.
〉 Answered on Sep 9th, 2013 by Patricia Algier , Owner at Valley Dealer Exchange Inc
If you purchased your vehicle from a new car dealership, the manufacturer has a customer assistance service center that you can call to secure assistance with this issue. And of course you could always visit with a lawyer and have them contact the dealership on your behalf. However it would seem as if your original paperwork would contain some information on what you purchased.
〉 Answered on Sep 9th, 2013 by Patricia J Roberts, Director Business Development at AskPatty.com, Inc.
It sounds like you have taken the correct steps. When you sign any contract you re supposed to receive a copy of your signed agreements. It is very possible the vehicle did not qualify for a Gold warranty. Depending on the warranty company some have restrictions as to what level of warranty can be placed on a vehicle based on mileage. Without your copy of the Service contract that you signed for a Gold warranty program you may have to wait to see if they respond to the complaints you filed. You may contact the warranty company directly and see if they have a copy of your agreement. Normally an extended warranty is between the purchaser and the warranty company so they should have your signed copy. Good Luck
〉 Answered on Sep 9th, 2013 by Chris Walsh, Owner at Consolidated Automotive Services of indiana
Without proof you will have a difficult time getting what you thought you were purchasing. If this is a dealership that is factory base (Chevrolet/Ford/Mazda, etc.) you might try contacting the dealer rep for that area and lodge a complaint. Otherwise you have taken all the right steps to resolve this with the BBB and others.
〉 Answered on Sep 9th, 2013 by Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company (Retired)