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I had scratched the side of my car across three panels. Not enough to dent the car but bad enough to need repairing. It has gone into the body shop who said it would look like new, and they explained that that they would rub down around the scratch, lightly fill the worst part, paint the repaired area then lacquer the whole of the three panels so that you would not see the repair. I went to collect the car but the three panels have a slightly dappled affect and do not give a smooth reflection like the rest of the car. I have said that I am not happy and left the car there and asked them to look at this. What should I expect from the quality of the repair and what are my rights? I am paying for the repair myself and I am in Georgia. Thanks

Answers from the Automotive Experts

Geralynn Kottschade, Vice President at Jerry's Body Shop Inc. I am not sure of Georgia law. I hope the repair store is working with you to resolve the issue. Most repair stores strive for excellance and will return your 2010 Mazda to pre-loss condition or better. I would suggest continue working with the manager and hopefully twicking the repair will bring your car to your standards. Good luck.

Colleen McGee, Driving Instructor at Americas Driving School Hi Jo. Your best chance to resolve the issue if it doesn't get fixed is to talk to the manager. If it is a major chain you could go higher than that, or file a complaint with the better business bureau.It is reasonable to expect good quality work for what you pay for. Any business owner knows this, otherwise they wouldn't get much business. Sincerely Colleen M

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