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When using a auto repair shop, does the customer get the Core charge back or the shop

Answers from the Automotive Experts

Amanda J. Pierce, MBA Joanna, Thank You for writing into AskPatty! Typically, a customer should receive the core charge, resulting in a credit on the total bill. Unless, it may be stated otherwise by the repair shop in their policy. Hope this helps! A. J. Valle

Amy Mattinat, Owner and Author at Auto Craftsmen Ltd The shop does.

Judy Curry, Co-Founder and Vice President of Marketing at Currys Auto Service Hey Joanna! Good question! The core charge is assessed when purchasing a rebuilt or remanufactured part. It is usually NOT passed to the customer and is redeemed to the shop. Hope this helps! Thanks for your question and good luck!

Lori Johnson, Owner and Instructor at Ladies Start Your Engines Dear Joanna, You shouldn't have to pay a core charge if the work is being done at the shop. If you do, you should get it back. The parts places charge this so that they will get the old part back and they can refurbish it. That's not something you can do if the shop is doing the work for you. Shops may have a deal with their supplier and they don't even pay the core charge because the supplier knows they will get the old part. It's not a cost that you should have to pay. Lori Johnson

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