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Ok, here is my horror story and believe me, I was surprised that such a reputable car dealership could have these type of people working for them because after all, word of mouth is important which is how I ended up there. I purchased a brand new BMW in August 2010. I test drove a 2011 but I saw this white on that I liked. he saleman was up front with informing me that it was a demo and when we went outside to look at it, it looked good. The salesman then stated we don't have to drive it. This should have been a redlight but at this top of the line car dealership, Tom Bush on Blanding in Jacksonville I did not think I would have to be on guard. OK, not only was the car a demo but it also had 1500 miles on it and I was not offered a discount. The car drives like it has been abused by the salesman.They charged me for a tag when I told them that I did not need one which I made them aware of. To top it all off, I had to ask for mats for the car. I am surprised they would sell this to anyone unless a discount was offered and they let them know that this car runs rough. My coworker was also in the market to purchase a car and she wanted a BMW. After just riding in my car she stated that " these cars ride really rough and its new. She purchased another Mercedes which I previously had but thought I would change up. Never again! Mercedes Benz would not allow you to leave their premises in a brand new vehicle unless its top of the line. What do you think?

Answers from the Automotive Experts

Patty Streeter,  at Linda, Tom Bush has just recently made the decision to become Certified Female Friendly┬®. Its sound like from your story this decision will be an important step in in serving women at the highest level of customer service in the future. Best Regards, Jody DeVere CEO, Inc.

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