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In August of this year I started having transmission problems with my 2004 BMW so I took it to a BMW dealership which quoted me $8500 to replace the transmission. I decided to have the car looked at outside of BMW and went to an independent shop which tried working out what was really wrong and eventually it was determined that I did need a new transmission. I took it to a transmission specialty shop about a month ago (12/5) which they said it would be a week to get it back but unfortunately it was more than the transmission and parts had to be ordered from Germany etc. It has now been a month and all along the way I've gotten so frustrated by the shops employee because he gets very annoyed with me calling and asking the status. I don't feel intimidated but I do feel that he is being extremely disrespectful and condescending to me. I will probably pick up my car today and spend about $8,000 to get it back and want to in some way recommend some type of training to the company on how to treat not necessarily women but people when it comes to proper customer service and support. Any ideas?

Answers from the Automotive Experts

Patty Streeter,  at AskPatty.com Denise, I am so sorry to hear you were treated so poorly. I hear these stories all the time from women just like you. AskPatty.com does provide training and certification for automotive retailers to learn to communicate more effectively with women. Most auto retailers do not *do better* with women because they are not *trained better*. Here are some links with information to share with the shop so they can take advantage of this great training on how to give women the ultimate customer service experience: www.certifiedfemalefriendly.com Ph: 888-745-1928 Email: sales@askpatty.com

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