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I feel like a dealership is taking advantage of my me and my mother. They are using rush tactics, lying, and not responding to questions asked via email. I feel like they are completely unethical. What can I do if I do not get the answers I need? They have admitted that they owe us a refund but will not put the amount in writing. They told me that I need to sign all the forms and return them to finalize the deal before they will deal with my refund. What can I do?

Answers from the Automotive Experts

Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company  (Retired) Don't ever let any dealership or dealer employee use rush or scare tactics on you. If you are not getting the answers you want, let them know you will take alternative actions. Contact the local BBB, your local Consumer Advocate, the Attorney General of your State, the local Dealer Association and don*t be afraid to go public if you need to. Let them know exactly what action you will take if they do not refund your money. DO NOT SIGN ANY MORE PAPERWORK without someone (preferably an attorney) looking them over to be certain you know exactly what they are for and what they are committing you to. You should never feel threatened or be afraid of any retail business. Use all the resources you can find to get the results you feel are fair. A dissatisfied customer is the worst kind of advertising a business can have. let them know you are aware of this fact and hopefully they will understand you will not be pushed.

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