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I would like some help dealing with a dealership in Michigan. I was told in March of 2008 that any owing amount on my lease will be paid off. 2 months later Chrysler financial dept is contacting me for the payments. There was never any amount quoted to me regarding the past amount. Now due to the sales person error I will now be paying for 2 car payments. Chrysler financial has been calling the dealership for 2 months. On may 6th is when the dealership was in touch with me and Chrysler financial. They were aware of the past due amount and did nothing to solve the problem. This situation has stressed me out. I have not slept for 2 nights or eaten, because I can not believe this person was so dishonest with me. Please help me.

Answers from the Automotive Experts

Jenny Trostel, Partner at Anderson of Hunt Valley It sounds like you were eligible for a lease pull ahead program through Chrysler. Go into the dealership with all the documents from your most recent lease. Ask the General Manager to review the paperwork and resolve the problem of the 2 remaining lease payments from your prior lease. Sometimes mistakes are made that can easily be corrected.

Shelly LoCascio, Dealer Principal  at Irwin Lincoln Mercury Mazda Ms. Williams, I would suggest you call the owner of the dealership. If it's a reputable dealership the owner should try to resolve the situation. If the dealership was to make these payments it should have been written on the buyers order and then there would be no question as to who was suppose to make the payments. If the owner is not willing to help you out, you will need to make the payments in order to save your credit standing. However, I would then file a small claims complaint against the dealership for making promises to persuade you into buying a new car and then not following through on that promise. It's your word against his but it stands to reason that you would not knowingly plan to make two car payments at the same time. Shelly LoCascio

Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company  (Retired) First you need to review your paperwork from the purchase to see if the minus equity is reflected in the disclosures. If it is you need to contact the financial institution to see if a check was issued to the dealer to payoff the lease. If it is not then unfortunately you did not sign papers that agree that the dealer would pay off the remaining payments. You are the ultimate person liable for the payments and will have to pay them. If in fact the minus equity is reflected on the paperwork and the payoff was not made by the dealer you need to contact the attorney generals office of your state, or file a claim in small claims court for reimbursement for the payments you had to make. In the future you need to be very sure that all promises are in writing so that this never happens again. Ask lots of questions and be very careful when signing all the paperwork before taking delivery of a new car.

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