Hello. My name is Hildegaard and I own a 1998 Toyota Rav4-L. In December 2007 I was broadsided by a driver who ran a red light. The insurance deemed the car fixable. I am not so sure. The front tire had to be replaced along with the tie rod and spindle hub. Now the car makes a strange noise (ticking sound) when breaking. My question: although I expected new sounds after the car had been repaired, how concerned should I be and should this be a red flag to insist on further investigation? Where can I take the car to be assessed?
Thanks for your response! Hildi
Absolutely, if your car is making a noise that you believe to be abnormal, you should have it checked out. After all, you drive your car everyday and you know how it sounds normally. My advice would be to call your insurance company and speak with your claims adjuster. Tell him or her that your vehicle now makes an abnormal noise and that you want to have it looked at. They may send you back to the body shop where it was repaired OR you could suggest that it be sent to a Toyota dealer. Your insurance may also tell you that there is nothing that they can do. I'm not sure, all companies are different. If so, I would recommend that you take it to a Toyota dealer for a road test with a technician, so they can verify the noise, (this is usually no charge). This gives them a better idea about what it could be rather than just calling and asking over the phone. Either way, trust your instincts! If there is a problem, you'll want to have it fixed right and at no cost to you!
Best of luck,
〉 Answered on Mar 10th, 2008 by Jennifer Frey, Automotive Service Writer and Technician at AskPatty.com