I bought a 2005 MINI Cooper S in March 2005. A week after I took delivery on the car, I took it back to the dealer because the sunroof was leaking. It was repaired and never leaked again. However, since then I've heard an intermittent ticking from somewhere around the dashboard and steering wheel areas where the dealer had dissembled to fix the leak.
In the last 3 years, the dealers have told me that they cannot replicate the sound when I've taken it in. It's not a safety issue, they explain to me, just a nuisance noise. I'm frustrated and dissatisfied with that response: a brand new $30K sports car shouldn't have nuisances.
I've unsuccessfully filed a case with the Better Business Bureau to force MINI to repurchase the car.
How can I force MINI to retrace their steps on the sunroof repair, which, would undoubtedly lead them to find the loose cable or part in the steering wheel or dashboard that's making this annoying ticking noise?
Posted Feb 15th by Jacqueline Francis the owner of a MINI Cooper S
Answers from the Automotive Experts
Thank you for your inquiry.
Unfortunately a simple noise can become an incredible annoyance after a while and unless you are the driver of the vehicle it
〉 Answered on Feb 16th, 2008 by Barbra Einsohn , Customer Relations Manager at David McDavid Honda of Irving
I would ask to go on a test drive with the technician or the service manager, so you can duplicate that sounds and personally point out your direct concern.
Talk with the general manager over the entire dealership, see if you can have any pull through that avenue.