In trying to "go green", I bought a brand new 2007 Toyota Camry Hybrid (TCH)last June, advertised fuel economy of 40city/38 hwy mpgs.
Unfortunately, my new car only gets from 24-28 mpg. The dealer says nothing is wrong with car and will not refund my $29,000. He suggested a used-car trade-in or Toyota arbitration.
I feel deliberately defrauded since the salesman never told me the car wouldn
〉 Answered on Jan 15th, 2008 by Barbra Einsohn , Customer Relations Manager at David McDavid Honda of Irving
Your best bet is to take the suggestion to go into arbitration with Toyota.
This is an issue with the manufacturer. not the dealer as the manufacturer is responsible for the mileage indicted on the Window Sticker. The salesman is guided by the numbers published and displayed by the manufacturer and would not tell you anything differently concerning the mileage expectations.
You will most like not get your money back, but you may be able to negotiate a settlement with Toyota. Keep in mind this is a very time consuming process and will take your due diligence to make it through successfully.
When the Hybrids were first built this was the mileage expected, some get it some don
〉 Answered on Jan 15th, 2008 by Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company (Retired)