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My daughter and her friend went in to a local dealership and test drove a van. The salesman quoted my daughter a price to trade in her car and she stated she would need some time to consider everything and talk to me (her mother) because my name is on her car loan. Saturday, her friend went in and tried to turn the van back in but they wouldn?t let him leave. He stated many times that he would need to speak to my daughter and that she would have to come in with him to sign everything. They still wouldn?t let him leave. He repeatedly told them he couldn?t sign over her car because it isn?t his. They wouldn?t let him leave without signing a lease contract. My daughter tried calling the dealership while he was there but they wouldn?t pick up the phone. They called her back after her friend had signed the lease and she told them she would not agree to the terms of the lease. They told her they were closed for the weekend but to come in this morning. They both went in this morning and she explained that I would not agree to sign over the title to her car. They would not let them leave the dealership and threatened to prosecute them if they did. They kept them there for hours and continued to threaten my daughter until she broke down crying. She told them many times that she had to leave for class - she missed it completely. Isn?t what they did illegal? We don?t have the money to hire an attorney - what can we do? My daughter finally left the dealership with her car and left the van but her child?s car seat is locked in the van. I know they would never have treated a man the way they did my daughter. In fact, she said they treated her friend really nice but were mean and disrespectful to her. What should we do?

Answers from the Automotive Experts

Burnam Eubank, Dealer Principle at Palmetto Jaguar That is completely despicable . Tell your daughter to go to the store and ask for the general manager or the dealer owner. Demand that they get her her car seat. If she feels uncomfortable tell her to ask the police to escort her. Call the better business bureau immediately and do not do business with them. I promise that all car dealerships do not have personell that act that way.

Jenny Trostel, Partner at Anderson of Hunt Valley Contact the Better Business Bureau and your state

Rebecca Chernek, President and Founder at Chernek Consulting Inc. Dear Linda- Just horrible! No car dealership has the right to lie, manipulate, intimidate, pressure... it.

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