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My 2001 Pontiac Bonneville that I bought used when it was less than 1 year old and that is still covered by the extended warranty has been in the shop more than it's out. I'm convinced it's not the car (for verifiable reasons too long to list here) but the mechanics at the dealership. When my boyfriend gets involved, problems are solved. When I try to deal w/them myself I get the run around, pooh poohed and ultimately screwed over. What are my rights. Where can I get help.

Answers from the Automotive Experts

Amy Mattinat, Owner and Author at Auto Craftsmen Ltd Hi Leisa, I'm sorry to hear that you have not had a good experience with your dealership. They are so obviously not female customer savvy or you would be getting the same service your boyfriend gets. Understand that you don’t have to go to that dealership for anything. You can find another dealership or an independent shop who will meet your wants and needs. Here are some suggestions that will help you choose a good, reputable repair shop. Ask around for referrals. Has anyone you know had a good or a bad experience with a particular dealer or repair shop? Try to find a shop that has a lot of repeat customers. Customers are more likely to stay with a repair shop that they trust and one that does a good job for them. Is the shop clean, neat, and well organized? Is the staff considerate and helpful? Does the shop have Master Mechanics with ASE Certification from the National Institute for Automotive Service Excellence. This nonprofit organization offers exams that set a national standard of technician competence. Make sure they guarantee all their work at least a 6 month / 6000 mile warranty. Check to see if they are an AAA approved facility. AAA has very stringent requirements including surveys to insure that the customers of the facility are satisfied with the level of service they are receiving. Today’s car technology requires constant training to keep up with all the changes. The shop with the best trained and certified mechanics and most up-to date equipment will usually do the best for you! All My Best, Amy Mattinat

Patty Streeter,  at Leisa, Check out Amy's suggestions!

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