I have a 2000 Jeep Frand Cherokee - My heater went out. The work needed to fix was a blend door and actuator. Cost about $850 from my mechanic. I understand Jeep would have charged $1200. I have read that this happens all the time with Jeep and that it actually should have been a recall item but Jeep didn*t want to fork out that much money. Should I send them my bill for this work and insist they reimburse me?
Answers from the Automotive Experts
Hi Jenny,
Your 2000 Grand Cherokee is out of warranty. If it is not a technical "recall item" then Jeep has no responsiblity to reimburse you for any work you do to the heater of your Jeep.
Your Jeep is 7 years old, and the heater has preformed for mega hours of time. It is a mechanic machine and the parts just break and wear out over time. It's just part of owning an automobile.
If you live in a cold climate the heater is an essential to your safety and comfort. You need to be able to defrost the windshield, and it's no fun to shiver while you drive. I highly recommend you get the heater repaired.
Best of Luck,
Amy Mattinat
Dear Jenny,
I checked TSBs (Technical Service Bulletin) and found nothing. This would not be a recall, those are usually safety items.
You could try to complain to the company and see what they say. Unfortunately your vehicle is 7 years old now and unless they have had a lot of complaints they probably won't do anything. They may offer to pay part of the amount. It's always worth a try. I wouldn't send a bill demanding a refund though. I would write a letter explaining your situation and why you think they should pay for it. Good luck.
Lori
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