2000 Jeep Grand Cherokee General Question

I have a 2000 Jeep Frand Cherokee - My heater went out. The work needed to fix was a blend door and actuator. Cost about $850 from my mechanic. I understand Jeep would have charged $1200. I have read that this happens all the time with Jeep and that it actually should have been a recall item but Jeep didn*t want to fork out that much money. Should I send them my bill for this work and insist they reimburse me?

Posted Mar 3rd by Jenny the owner of a Jeep Grand Cherokee

Answers from the Automotive Experts

Hi Jenny, Your 2000 Grand Cherokee is out of warranty. If it is not a technical "recall item" then Jeep has no responsiblity to reimburse you for any work you do to the heater of your Jeep. Your Jeep is 7 years old, and the heater has preformed for mega hours of time. It is a mechanic machine and the parts just break and wear out over time. It's just part of owning an automobile. If you live in a cold climate the heater is an essential to your safety and comfort. You need to be able to defrost the windshield, and it's no fun to shiver while you drive. I highly recommend you get the heater repaired. Best of Luck, Amy Mattinat

⟩ Answered on Mar 2nd, 2007 by Amy Mattinat, Owner and Author at Auto Craftsmen Ltd

Dear Jenny, I checked TSBs (Technical Service Bulletin) and found nothing. This would not be a recall, those are usually safety items. You could try to complain to the company and see what they say. Unfortunately your vehicle is 7 years old now and unless they have had a lot of complaints they probably won't do anything. They may offer to pay part of the amount. It's always worth a try. I wouldn't send a bill demanding a refund though. I would write a letter explaining your situation and why you think they should pay for it. Good luck. Lori

⟩ Answered on Mar 3rd, 2007 by Lori Johnson, Owner and Instructor at Ladies Start Your Engines

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