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My front brakes were noisy and I took my 2002 Jeep Grand Cherokee in for a look. What was supposed to be a "99.00" brake job has suddenly become a $600+ brake overhaul. The service adviser is telling me I need calipers, hoses, brake rotors, and pads. This sounds extreme for a vehicle with less than 50,000 miles. What do you think?

Answers from the Automotive Experts

Amy Mattinat, Owner and Author at Auto Craftsmen Ltd Dear Carol, If I were you, I would be looking for a second opinion. You may indeed need pads and rotors, but I would want to make sure about the bad hoses and calipers before replacing. Good Luck, Amy Mattinat

Lori Johnson, Owner and Instructor at Ladies Start Your Engines Dear Carol, This sounds extreme to me as well. I would take it to another shop and ask to be shown what and why things need to be replaced. I, personally, drive an 18 yr. old vehicle and have never replaced the calipers or the brake lines. Get a second opinion!

Patty Streeter,  at AskPatty.com Depending on your driving habits your brakes may need all the recomended work. The noise may indicate you have waited too long to service your brake pads and they have worn to the rotors. Best to get a second opinion from an authorized Chrysler Jeep dealership or an ASE Blue Seal service center. You can locate one here: http://www.ase.com/bluesealsearch/locator.php Choosing a Repair Shop Checklist Here are some tips from the nonprofit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment: Start shopping for a repair facility before you need one. Ask friends and associates for recommendations; consult local consumer organizations. Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location. Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays. Look for a courteous staff, with a service writer willing to answer all of your questions. Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc. Ask if the repair facility specializes or if it usually handles your type of repair work. Look for signs of professionalism in the customer service area such as civic, community, or customer service awards. Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE. Reward good service with repeat business and customer loyalty.

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