I have a 2002 Pontiac Montana with about 60k on it. About 5K miles ago we had the brakes completely redone by our local Pontiac dealership. A week or so later the rear passenger side wheel began making noise during braking. We returned to the dealership for a no-charge adjustment/repair. Now the same wheel is making noise again during braking. Should I return to the same dealership or should I look for another to get this fixed once and for all.
Answers from the Automotive Experts
Dear Karen,
I would go back to the same dealership and ask to see what they did last time and what they intend to do this time. Make them responsible for their work. If you still have problems, you can contact the manufacturer. The problem will be fixed one way or another. It shouldn't be an inconvience to you as the customer.
Lori
Hi Karen,
Did they tell you what was wrong the first time you took it back? I'm curious to what was wrong.
It wouldn't hurt to return to the dealership. Let them know that you want it fixed this time and if they can't do it, then you would like to take it somewhere else, but have them pay for it.
You can locate an ASE Blue Seal certified repair and service center to get a second opinion by going here :
http://www.ase.com/bluesealsearch/locator.php
Good Luck!
Amy Mattinat
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