Dear Patty,
I live in BC Canada, and I am experiencing some problems with leasing problems with Audi.
Here is part of the letter I wrote to them, I am wondering if you can give me some advise? Am I treated this way because I am a female?
Just to let you know my financial background to help you understand the situation. I own a house and a vehicle. My father started driving an A8L in Taiwan after I persuaded him and other family friends how great Audi is! And I have ordered an A4 3.2 Avant and was about to lease the vehicle.
At first the financial manager told me that I have to pay 25% of the value of the vehicle, which is $21,000 since I am only a student. And I
Answers from the Automotive Experts
The rules and laws are different state
to state let alone in a different country. What I see is a business that is not
very friendly and customer oriented. Obviously it leaves a poor impression with
any customer when someone is as unprofessional as you describe. First speak with the owner or General Manager and voice your concerns. I
have not heard of a non refundable fee for an A4. You can contact Audi
customer care and voice your concerns. You should not lump Audi and all the other
great customer friendly dealerships along with the one you are trying to do
business with. As you know each dealership is a separate business and only in
contractual agreement with Audi to sell and service there vehicle, but internal
business is the owner’s decision.
You can contact Audi directly here:
Audi Customer Relations Toll free: 1-800-822-2834(AUDI) Website: www.audicanada.ca
Hope this helps!
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