Choosing the right repair shop or technician can be tough, and more
than a little nerve wracking. We tried to take the guesswork out for
you by bringing you these ten tips on repair shop shopping from the
Automotive Service Excellence (ASE).
Routine car care and maintenance is the best way to prevent little problems from becoming big headaches. Additionally, a well maintained vehicle will get better gas mileage, pollute less, and command a higher resale value than a car that’s neglected. Here’s advice on choosing a repair facility from the non-profit National Institute for Automotive Service Excellence (ASE) – the group that tests and certifies automotive technicians.
* Start shopping for a repair facility before you need one.
* Ask your friends and associates for their recommendations; consult local consumer groups.
* Arrange for transportation in advance so you will not feel forced to choose a shop based on its location.
* Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
* Look for a courteous staff, with a service consultant willing to answer all of your questions.
* Look for policies regarding estimated repair costs, diagnostic fees, guarantees, and acceptable methods of payment.
* Ask if the repair facility specializes or if it usually handles your type of repair work.
* Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
* Look for evidence of qualified technicians: ASE certifications, trade-school diplomas, and certificates of advanced courses.
* Look for the blue and white ASE sign.
Visit www.ase.com for car care tips as well as information about how consumers benefit from voluntary technician certification.