Emma Silvera, co-owner of Star Motors, works her magic to complete the mission of the business by making it more than just a run-of-the-mill auto repair shop. Her passion for ensuring customer satisfaction reaches beyond the walls of Star Motors. “I get to reach out to people in a meaningful way,” Emma says. “I strongly believe in giving back to the community and making the world a better place for our kids to live in.”
“I’m an entrepreneur at heart, so I love growing a business or a program. I love the challenge,” Emma says. With careers as an art and special education teacher and community center director, Emma has sat on multiple boards of charitable organizations. “All of what I did has translated very well into building Star Motors,” she says.
“My contribution is making sure that our customer service goes above and beyond. I know what it’s like to be a customer.” By focusing on customers, Emma has nurtured the business for the last five years. “We always center on customer service; we treat customers like family!”
In addition, Emma manages the unique segments of the shop, such as the “green” initiatives and art gallery featuring local contributors and community partnerships. “I’m excited about our car care clinics, including those specifically for teens and women,” she says.
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