With an extensive and varied business background, Gail Dunn brings a unique and seasoned perspective to the automotive business. Working as a Consultant in Organization Development before entering the automotive field in the collision industry and as an estimator and body shop manager, Gail has had opportunities to interact with the public extensively regarding their problems with repairs. She is dedicated to the premise that customer service needs to be central and that customers come first.
Gail is I-CAR platinum certified, ASI trained, and has a reputation in the industry for her scrupulous honesty and grim determination.
Gail has assisted hundreds of customers across Atlanta with their personal vehicle problems while additionally saving them money and time. Gail has worked with many of the automotive service providers across the North Georgia area and is widely known for her expertise and outstanding customer service. Her hand picked network of service shops exceed customer expectations in quality work, affordable value, and trust.
MY OWN TESTIMONIAL (OR HOW THIS GOT STARTED)
I had a 1996 Jeep Grand Cherokee that I had kept in immaculate condition. One Sunday afternoon, it would not start. After looking it over, I found that there was no fuel getting to the rails, and that meant to me that the fuel pump was not operating properly. I had the Jeep towed to the dealership I worked for and on Monday morning went over to the service department. I explained the problem and specifically asked them to install a new fuel pump. Later in the day, the Service Manager brought my vehicle to the Collision Center and told me that they had just replaced a relay, since they got the engine running. This did not satisfy me, but since the car ran, I went home. It ran for two days, and then on Wednesday evening, the problem recurred. Once again, I had it towed, but this time to the Collision Center where I worked. I went to the parts department, purchased a fuel pump, and found a service tech that would install it for $40 as a side job. When I confronted the Service Manager, he said he was trying to save me money. I reiterated that I had originally asked that they install a fuel pump, and had not requested a diagnosis or money-saving patch. The upshot of all of this, the service department would have charged me about $750 to install the pump, but when they dropped the ball, I had the work done for less than $300.
I have a 2000 Cadillac sts I have had the car for about 2 years and have quite a bit of work into it, It just recently started saying "service suspension sys" It will go away and come back on. It first came on a few days ago and then went away and then just today it came back on. I just took to the shop about 2 to 3 weeks ago for a a new alternator I don't if that would have anything to do with it. It also has been making a weird clicking noise when I turn the wheel or hit a bump. I have looked online and found a few different answers so I am just wondering if anybody has had this happen and knows what it is. Read Answers
My 2014 Ford Fusion lunges forward upon slowing down or braking. This has happened twice to me, the first time resulting in an accident. Ford dealership had to car for a week and said there was absolutely nothing wrong with it. It is now repaired and I am leery of driving it. It only has 2100 miles on it. Read Answers
Our car battery on our 1996 Ford Taurus keeps dying.... But the battery is good and the alternator is good but the car runs off the batter. When the battery is disconnected the car shuts off. Is there a wiring issue? Read Answers
My 1996 Toyota Camry LE overheated and once I found a decent area to pull over then the car shut off and I waited for it to cool off, I poured coolant and then all the fluids had leaked out of the bottom. Now I don't know what it could be. Read Answers
Hello I have a 2006 Honda Civic ex and this morning I was driving down the street when I hit a pothole and now my radio completely shut off and I was wondering what could have caused it to shut off and how can I be able to fix it? Read Answers
When I go slow over speed bumps in parking lots I noticed a rubbing noise when the car suspension goes up or down. After reading up it sounds like a front shock or strut. My 2012 Ford Taurus will be out of Warranty soon and if I go to the Ford Dealer they tell me they cant hear anything. What should I do? Read Answers
I ran over a can of flat base paint with my 2002 GMC Acadia. The paint went into my passenger wheel, rims and its hard to get off... Read Answers
My 1993 Honda Accord is driving fine and then all of a sudden it starts to lose power and I have to press hard on the gas and she misfires and for a while it will stay line that and then go away. It first started when I was going on a mountain. Now it will do it on straight ground. I have a new fuel filter and new wires and air filter. The plugs look clean. Help me please :-) Read Answers
My condenser fan on my 2006 Honda Accord quit coming on. I put a little water in the radiator. It started to spin again. But, it will still overheat, when The car switches gears. As I keep driving, it cools off. My code reader says it's a coolant temp sensor. On the highway, it stays cool, so I don't think it's the thermostat. Any advice would be appreciated. Read Answers
My gas cap warning came on about a week ago on my 2013 Dodge Avenger. I tried tightening it several times but the warning stayed on. Now my engine light is on. Read Answers
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