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On May 28, 2013 I took my car to a Patti certified shop for a lube and oil change before I left on a road trip. I was told my Honda civic was due for a new timing belt and that it was recommended to also replace the water pump. I approved the work and it was completed. On May 31, 2013 I left for my trip. 15 miles south of the shop my engine light came on. I got off the freeway, called the shop and they had me towed back. They checked the car and said it just needed a radiator cap. It was replaced and I was assured the car was good to go. I drove 850 miles over the next two days without any issues. The next day after driving approximately 10 miles the engine light came on while I was on the freeway. I exited the first exit and called the shop. They gave me a toll free number to locate a shop that was on their warranty list. I called, and had the car towed by an company the warranty people gave me. The warranty approved car shop told me that part of my engine would have to be replaced, as well as the radiator and the water pump. They didn't know if the problem was a defective water pump or incorrect instillation. The Utah shop would not pay for the car work. I had to guarantee payment which I did. The water pump was defective according to the shop that repaired my car for me and sent me back with the defective water pump. The bill was for $2500.00. I'm back home today and took the defective water pump to the shop that installed it. This car shop is sending the pump to have it tested to see how much they will cover of all my car repairs. My question is: Should the shop that installed this water pump, and then sent me on my way after it over heated, cover my repair costs of $2500? Thank you, Judy Pannell

Answers from the Automotive Experts

Patty Streeter,  at AskPatty.com Judy, We are sorry you had a challenging experience with one of our Certified Female Friendly┬® locations. We are inquiring if this was resolved. If not provide the name of the shop and the contact and we will investigate a resolution. Customer Service Staff at AskPatty.com email us at info@askpatty.com

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