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I just took delivery of a 2012 Kia Optima Demo. My sales person told me I would have full manufactures warranty term. Less the 100,000 miles on the car. Meaning I would pick up my car aug 4th and I would have warranty till around August 2017. Now I have been told this is not true. I am being told my warranty started 10 months ago. I would not have signed had I been explained this. My bill of sale even says Manufacturers Start date is Aug 4 2013. Is my bill of sale wrong? Do have have a a leg to stand on with them if it is in fact wrong? Thanks Patty :o)

Answers from the Automotive Experts

Brandy Schaffels, Editor at AskPatty.com, Inc. Is the vehicle being sold to you as used or new? That would be the determining factor on the vehicle warranty: If it was a dealer's demo car, and it was never sold to another consumer before it was sold to you, then you are the original owner and your warranty should be based on the date the car was sold to you.

Cherie Watters, President of Sales and Marketing at AskPatty.com Hi Dance, You can call any Kia dealer and give them your VIN number, they will be able to tell you the vehicle warranty start date and date of expriation. Let's us know, and we will be happy to help decide what needs to be done next, if anything. You can call Kia too, customer service number availalbe on their web site. Hope this helps.

Patricia J Roberts, Director Business Development  at AskPatty.com, Inc. All dealerships are independently owned. However manufacturers have customer service centers which you can call to get answers to your questions and to help you gain clarification. The other choice you have is to go back to the dealership and ask to speak with the manager and have them help you sort through the warranty issue.

Chris Walsh, Owner at Consolidated Automotive Services of indiana Hi Thank You for your Inquiry, I did some research with a KIA Dealer and here is what he said. Often a Demo when put into service is classified as a test demo. At the point they start driving it the warranty kicks in and starts. In the Auto industry when a used vehicle is sold with full factory warranty it means whatever remaining warranty is left is transferrable to the new owner and it is full warranty meaning it covers everything the warranty did when it was a new vehicle. It does not mean that the warranty starts all over again. The later model KIA's have either a 65000 mile warranty or a 100'000 mile warranty. I hope this helps you

Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company  (Retired) When a vehicle goes into Demo status and is registered with the factory the warranty begins immediately, when it is sold the new owner would have only the remainder of time and mileage left on the factory warranty and there is no arguing this info. However that being said you may be able to convince the dealership to add an extended service contract since they apparently did not tell you the exact truth when you purchased the vehicle. Assuming you can prove this point and have them live up to their promises.

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