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My fuel pump went out in october, I had it fixed then it went out again in march. i took it to get fixed again. my question is should they have charged me for labor?

Answers from the Automotive Experts

Colleen McGee, Driving Instructor at Americas Driving School Hi Cheryl, If you already paid for the labor of the second fix then it would be tough to dispute and get your money back . If it is a shop worth a decent reputation they SHOULD stand behind their work and not charge you if the part they fixed breaks in less than six months, and probably at least a year or more. Good Luck Colleen

Stephanie Gutierrez, Marketing Communications Coordinator at Victory Auto Service & Glass Hi Cheryl, In our state (Minnesota), the law states that repair shops must carry a minimum of 12 months or 12,000 mile warranty on all new parts including labor. The only way we don't have to warranty labor is if it is a used part or the person went over their mileage on a new part. Or, one other exception would be if the person has another issue with their vehicle that is contributing to the failure of the fuel pump, for example, wiring. First, check to see what your shop's warranty is to see if you were within it. Second, if the warranty terms seem unreasonable, you can check to see what your state's warranty laws for auto repair shops. If your part falls within the warranty, they should not charge you for labor. If they charged you for it unfairly, ask why you were charged and then ask for a refund. I hope you're able to get your issue resolved! Making sure your repair shop or dealerships is an Ask Patty Certified Female Friendly business is a great way to ensure you receive honest, dependable service. Best wishes, Stephanie

Amanda J. Pierce, MBA Cheryl, To address your concern, if you returned to the same repair facility that replaced your fuel pump in October, the part may have been under warranty but the labor was not. Hope this helps! A. J. Valle

Judy Curry, Co-Founder and Vice President of Marketing at Currys Auto Service Cheryl, I wonder if the pump was defective? If that's the case, the manufacturer should pay for a replacement. Your shop should pay for the labor in that case- assuming that they guarantee all work. Our shop has a 24 month, 24K mile warranty, but the standard is 12 month/12K miles. Best, Judy

Kerri Papajohn, Marketing Director at USA Sealants, Inc. Depends on the shop. Sometimes, when you purchase parts there is a warranty with the part and service if the fuel pump was replaced.

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