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I was charged 58% MARKUP on parts for car repair. Also, was told I would be getting new starter, turns out to be re-manufactured . Should I raise hell?

Answers from the Automotive Experts

Stephanie Gutierrez, Marketing Communications Coordinator at Victory Auto Service & Glass Hi Leslie, Parts markup is a standard practice amongst all car repair shops and dealerships - the variable is how much they are marked up. 25-55% markup is the norm depending on several factors (used part, dealer part, type of part and cost of part as well as warranty). The markup you received does seem on the high end. If you were told specifically that you were getting a new part, then this is what should have been installed, no question. Today's brand new starters are available for many vehicles, where just a few short years ago all that shops installed were re-manufactured ones. I would ask the shop to install exactly what they sold you when you ok’d the repair. Hold them to their word. If you have their quote in writing, make sure to present that to them to back up your statement. Also, on your invoice, check to see if they charged you for a new part or re-manufactured part to make sure you are charged the correct amount. Best of luck! Stephanie

Amanda J. Pierce, MBA Leslie, Thank You for wrinting into AskPatty! I am sorry that this has happened to you, and they should have been more upfront with their policy in parts that are used. 58% mark up is high and if you were NOT clearly told it was going to be a refurb. then, yes. I would ask to speak to a manager. Hope this helps!! A. J. Valle

Judy Curry, Co-Founder and Vice President of Marketing at Currys Auto Service Leslie, You are correct to be concerned! The markup does seem high and I wonder about the source of this information. I would have a serious, detailed conversation about this with the Manager. It is very misleading to assume you will get a new part and to discover that you actually received a re-manufactured part. The integrity of these parts are usually sound, so I would just be concerned that your invoice reflects the correct price of a refurbed part. This shop is not building trust with you and i would ask for an explaination and if you are not satisfied...run, don't walk to a different shop! Good luck!

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