Your insurance company may partner with a qualified repair shop because the repairer has to meet certain requirements in equipment, quality and customer service. Often the insurance company will reinspect your vehicle after repairs are completed.
In most states, you have a choice of where to have your car repaired. Get references from friends and acquaintances just like you would a doctor. Your choice may be critical to retaining the value and safety of your vehicle. You may not have to settle for "aftermarket parts", reconditioned wheels, etc.
Insurance companies don*t warranty anything. If they still insist that they do, ask to see a written copy. The shop is the one that is liable for the repairs. An insurance directed repair shop may insist that a sub-standard repair is "all the insurance company would pay for". In our shop, we*ve seen plenty of evidence of short cutting on a previous repair.
Check out this link for more insight:
If you feel you*re getting strong-armed or "steered" around, contact your state*s attorney generals office consumer affairs division to lodge a complaint. If you do get "stuck" get a post-repair inspection from a neutral expert.
Good luck, and remember that it*s your car and your choice!
〉 Answered on Jan 29th, 2010 by Jennifer Justice- Haley, Body Shop Owner/Operator at Co-Owner of Elite Collision Service, Inc