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I purchased a new 2010 Toyota Corolla 2 weeks ago and I am very unhappy with it. The seat is not adjustable and I feel like I am driving a bus. It is a very bulky car and find that not only am I getting sciatica and back pain from this car due to the small amount of space in the front, but my judgment is impaired when I drive the car and I do not feel safe because there are many blindspots in the car and the handling of the car is not good. Is there a law in NJ that states that all dealerships have to give the buyer a refund if they return the car within a specified time period? I reported how I felt the very next day after driving the car home. The General Manager of the dealership (first I called corporate consumer relations and they advised I get in touch with the GM since the dealership is owned privately)and the GM asked whether this was a product or dealership issue (it is both). To date, I have not heard a word from him since and 1.5 weeks has gone by. I think that he is deliberately evading my emails and wants to avoid all contact with me, which is making me even more angry. What would you suggest that I do at this point. I am trying to locate the NJ Civil Statutes as well as contacting the Div. of Consumer affairs to find out if there is such a policy where dealerships are compelled to offer a refund within either a 30 or 60 day period. I notified the dealership the following day after the purchase and they are ignoring my safety concerns. What is your opinion? I am extremely angry at this point and am definitely going to tell everyone I know in NJ about how this situation and I will also post my review online and make sure it hits a world wide audience. Any suggestions you can offer would be greatly appreciated.

Answers from the Automotive Experts

Cherie Watters, President Dealer Division at AskPatty.com I would try to trade it in at the same dealership and try to work something out with them.

Shelly LoCascio, Dealer Principal  at Irwin Lincoln Mercury Mazda I believe the GM is avoiding because they hope the problem will just go away. There is no law that I know of that would give the consumer 30 days to return a car. However I do believe there is a law allowing consumers to cancel a contract within 3 days. A good dealer would have tried to work with you and put you in a different vehicle. You might want to contact a lawyer for advice.

Jessie L Thatcher, F&I and Sales Specialist at Reynolds and Reynolds Company  (Retired) I would suggest you contact the Dealer Owner of the dealership along with all the other things you have and are doing. It is difficult to return the vehicle but if you are willing to look at another vehicle at the store and make some concessions you might be able to negotiate with them. If the loan paperwork has already gone to the financial institution then you have full responsibility for the vehicle. You need to contact them to see the status of the loan paperwork. All states are different in their regulations in this matter so keep pursuing your States Attorney General's office for answers.

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