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I have owned and operated an auto repair facility since 1984, and have been asked to put together some information for a class for women. An information session for female customers to become more savvy about regular maintenance, repairs, pricing, checking their own oil and fluid levels. basic stuff. This would be a program for my customers as well as any other interested parties. My question is, what do women seem concerned about during a visit to get an oil change, to having a repair done. I am not with any car dealer, new or used. I am simply trying to get useful info to my customers without information overload for them. Can you help me? Thanks, Larry

Answers from the Automotive Experts

Patty Streeter,  at AskPatty.com The biggest concerns for women are: 1. Treat Women with respect 2. Explain needed repairs in terms they can understand and make an educated decision. 3. Listen without interrupting to questions and/or concerns about repairs or needed maintenance. 4. Trust is by far the most important factor to the female service consumer, and convenience is secondary.

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