AskPatty Certified Female Friendly Logo
My daughter and her friend went in to a local dealership and test drove a van. The salesman quoted my daughter a price to trade in her car and she stated she would need some time to consider everything and talk to me (her mother) because my name is on her car loan. Saturday, her friend went in and tried to turn the van back in but they wouldn?t let him leave. He stated many times that he would need to speak to my daughter and that she would have to come in with him to sign everything. They still wouldn?t let him leave. He repeatedly told them he couldn?t sign over her car because it isn?t his. They wouldn?t let him leave without signing a lease contract. My daughter tried calling the dealership while he was there but they wouldn?t pick up the phone. They called her back after her friend had signed the lease and she told them she would not agree to the terms of the lease. They told her they were closed for the weekend but to come in this morning. They both went in this morning and she explained that I would not agree to sign over the title to her car. They would not let them leave the dealership and threatened to prosecute them if they did. They kept them there for hours and continued to threaten my daughter until she broke down crying. She told them many times that she had to leave for class - she missed it completely. Isn?t what they did illegal? We don?t have the money to hire an attorney - what can we do? My daughter finally left the dealership with her car and left the van but her child?s car seat is locked in the van. I know they would never have treated a man the way they did my daughter. In fact, she said they treated her friend really nice but were mean and disrespectful to her. What should we do?

Answers from the Automotive Experts

Burnam Eubank, Dealer Principle at Palmetto Jaguar That is completely despicable . Tell your daughter to go to the store and ask for the general manager or the dealer owner. Demand that they get her her car seat. If she feels uncomfortable tell her to ask the police to escort her. Call the better business bureau immediately and do not do business with them. I promise that all car dealerships do not have personell that act that way.

Jenny Trostel, Partner at Anderson of Hunt Valley Contact the Better Business Bureau and your state

Becky Chernek, President and Founder at Chernek Consulting Inc. Dear Linda- Just horrible! No car dealership has the right to lie, manipulate, intimidate, pressure... it.

Contribute to this question:


blog comments powered by Disqus

Related Dodge Caravan FAQs


  • Need book value on used 2002 Dodge Caravan Read More
  • Hello, I was pulling a trailer with my 2005 Dodge Caravan 3.8 STOW/'N GO, and the cable ... Read More
  • Hi! Thank you for this site! I just got an alignment on my Dodge Caravan from tires ... Read More
  • My Dodge Caravans battery was not charging while driving. So replaced the Alternator. ... Read More
  • There is a miss in the engine at certain speeds when the motor is under a strain on my ... Read More
  • The keys do not work anymore in my 2008 Dodge Caravan, the cluster panel says "bad key" Read More
  • I have a 2000 Dodge Caravan. It has the 3.0 V-6. Bought a new starter and it will not ... Read More
  • I was jumping the battery but got the cables mixed up and connected the positive to the ... Read More
  • Where are the fuse boxes on the 2010 Dodge caravan? Read More
  • I have been involved in a traffic accident today. My first, and I am extremely shaken. I ... Read More

Need Car Advice?

Ask The Experts!

Find Cars For Sale


Help Our Charities