I picked up a "new" Buick Lucerne w/4000 mi. but was told it was only used by the dealer. A Light went on in dash on way home and car was drastically pulling to the right. I took it back and they readjusted the computer. I took it back and they realigned and replaced a board in the computer. Maintenance told me Buick had programmed the car to "drift" in case driver fell asleep. Car light did not come on but car was still pulling to right from passing lane very quickly to right hand shoulder. Had a friend drive it so I would know if it was my imagination. Will be taking it back today.
Is this for real? What should I do?
A car with only 4,000 miles on it should NOT have any computer lights on and should NOT be pulling to the right or left. Something is wrong and needs to be fixed!
This car is still under the manufactures warranty, so if there is something wrong with the car, they need to fix it free of charge.
First off, I would document everything that has happened so far and be very specific. They will give you better attention and service if they see that you are serious and organized.
I would also type up your notes, and each time you go in, make sure you get something in writing of what they did and said. Make sure you attach all your notes and their paperwork to your documentation of events.
When you are talking with the person in charge, make sure you pull out your documentation and take notes of whatever they say. Ask the person for their business card (paper clip it to your notes) or make sure you have them spell their name for you.
Example of Documentation:
Day 1 (date & time) picked up car(year, make, model and VIN number). Light (what light - name of light) went on in dash on way home and car was drastically pulling to the right.
(date) I took it back and they (who did you talk to & who did the work) readjusted the computer.
(date) I took it back and they (who did you talk to & who did the work)realigned and replaced a board in the computer(name of part & part number). Maintenance (name of person from maintenance) told me Buick had programmed the car to "drift" in case driver fell asleep. Car light (name of light) did not come on but car was still pulling to right from passing lane very quickly to right hand shoulder. (add "I felt that the car was unsafe to drive and it made me afraid for the safety of me and my passengers.")
(date & time)I had a friend drive it so I would know if it was my imagination. They said (what they thought about the driveability of your car.)
Second of all, don
〉 Answered on Nov 12th, 2007 by Amy Mattinat, Owner and Author at Auto Craftsmen Ltd
In my many years of dealership experience I have yet to come across one that intentionally mis-aligns their vehicles, it can excessively wear tires. I would take the vehicle back and ask for a re-alignment and have proof of the current specs.
〉 Answered on Nov 12th, 2007 by Amanda J. Pierce, MBA "AJ", Certified Mechanic, Project Coordinator; Primavera Scheduler at VIGOR Alaska Industrial Shipyard & BizzM3ch Solutions