What are my LEGAL RIGHTS?????
I just purchased a 2007 Pontiac G6 in Dec.of 2006.I*m now seeing 2 spots on the door where the car had received some touch ups to hide scratches,(side by side).I wasn
Posted May 14th by Kathy the owner of a Pontiac G6
Answers from the Automotive Experts
All states have different laws. You need to find out about the "Disclosure Law" from your state.
Regarding the 2 spots on the
door where the car had received some touch ups to hide scratches(side by
side) I would ask for a new door. Once a scratch is there and is touched up, it will never be the same. You thought you were buying a "New Car", and that includes a "New Door".
Best of Luck,
〉 Answered on May 14th, 2007 by Amy Mattinat, Owner and Author at Auto Craftsmen Ltd
Go back to the dealership and ask them to look at the car. Be reasonable and ask them to fix the problem. The problem may have occured before the dealer got the car and they did not know about it. The car is new and under warranty, so if it is a defect in the paint it should be repaired. It is in the dealers best interest to fix the problem. Good Luck!
〉 Answered on May 14th, 2007 by Jenny Trostel, Partner at Anderson of Hunt Valley
Because vehicles are shipped long distances from the plant to the dealer, they do sometimes arrive with minor scratches. Generally the dealership is reimbursed by the manufacturer to correct the problem. It sounds like they just didn't do a very good job. Before going "legal" call the service department, explain the problem and request that it be corrected to your satisfaction. A reputable dealership should do that for you. It will probably need to go to their bodyshop to be re-painted, so a "loner car" should be in order. Good Luck.
〉 Answered on May 14th, 2007 by Shelly LoCascio, Dealer Principal at Irwin Lincoln Mercury Mazda